Automate the Work. Orchestrate the Flow.
Two capabilities of the Wheelson BizAI digital workforce. Process Automation executes multi-step tasks straight through your systems of record; Workflow Orchestration coordinates every task, agent, system, and person into one governed, end-to-end flow.
Two capabilities, one operation
Execution and coordination,
working as one.
Process Automation
Multi-step tasks, done
Automates high-volume, multi-step work end to end across your systems of record. It processes straight through where it can, posts results to ERP and CRM, and escalates only genuine exceptions.
Workflow Orchestration
Cross-functional work, coordinated
Coordinates cross-functional work across systems, agents, and people as a single flow. It sequences hand-offs, enforces approval gates, tracks SLAs, and routes escalations when they are needed.
Process Automation
Straight-through by default,
exception-aware by design.
Repetitive, high-volume work drains skilled staff, and brittle RPA scripts break the moment a screen or field changes. Process Automation runs the whole task, rule- and event-triggered, unattended at volume, with a consistent audit trail on every run.
Straight-through pipeline
Exceptions escalate to a human
When validation fails or a case falls outside policy, the task branches out of straight-through processing and is routed to the right person with full context. Only genuine exceptions reach your team; everything else completes untouched.
Multi-step task automation
Runs the entire task end to end across every system it touches, not a single click or screen scrape.
Rule & event-based triggers
Starts on a business rule or a system event, so work begins the moment it is ready, without anyone kicking it off.
Straight-through processing
Completes clean cases with no human touch, posting results directly to your ERP and CRM at volume.
Exception handling
Detects what does not fit the rules and escalates it with context, instead of failing silently like a brittle script.
Workflow Orchestration
Many tasks, agents, and people,
one governed flow.
Stalled queues and dropped hand-offs quietly erode delivery and breach SLAs long before anyone notices. Orchestration sequences the work across systems, AI agents, and people, enforces approval gates, and keeps every SLA visible and on track.
Cross-system orchestration
Sequences work across ERP, CRM, databases, and document stores so a process spanning many systems runs as one flow.
Agent & human hand-offs
Passes work cleanly between AI agents and people, carrying full context so nothing is dropped at the seams.
Approval gates & SLA tracking
Enforces sign-off where policy requires it and tracks every SLA in real time, so nothing advances or stalls unseen.
Escalation routing
Detects delays, blockers, and breaches and routes them to the right owner before they impact delivery.
Better together
Disconnected steps become
end-to-end autonomous operations.
Automation executes each multi-step task straight through and exception-aware; orchestration coordinates all of those tasks, agents, systems, and people into one governed flow. Together they turn a chain of manual, disconnected steps into an end-to-end autonomous operation your team supervises rather than runs.
Automation runs the tasks; orchestration runs the flow
Straight-through where possible, coordinated where needed
Governed by approval gates, SLAs, and a full audit trail
Business outcomes
Fewer touches, tighter SLAs,
a complete audit trail.
Fewer manual approvals
Clean cases complete without human touch, so approvals are reserved for the decisions that truly need one.
Volume handled unattended
The digital workforce absorbs high-volume, repetitive work at scale, freeing staff for higher-value effort.
Always-on operations
Rule- and event-triggered processing runs around the clock, unattended, with no queues waiting for morning.
SLA adherence
Every hand-off is tracked and every breach routed early, so commitments are met instead of quietly missed.
Full audit trail
Every trigger, step, decision, and escalation is logged, giving you a consistent record for compliance and review.
Humans on exceptions
People are engaged only on genuine exceptions and approvals, cutting cycle time on everything else.
Get started
See automation and orchestration on your process.
Bring one high-volume, multi-step process and we will show you straight-through execution and a governed, SLA-tracked flow on your own systems.