AI Voice Agent for Service Appointments & Feedback

The service call, end to end

High-volume service runs on the phone — booking, reminders, callbacks, feedback — and each leg leaks: overflow queues, late reminders, missed calls never returned, feedback rarely captured. One closed-loop voice engine owns the whole loop, wired into the DMS/CRM under consent and brand-voice controls.

Inbound, outbound, and the loop between

▸Inbound answers instantly, captures intent, matches a slot to capacity, skills and location, confirms with a recap and consent.

▸Outbound runs reminders, confirmations and no-show recovery, and calls back every missed or abandoned call.

▸Feedback places post-service CSAT calls and reads sentiment at a scale humans never reach.

What leadership sees

Every transcript becomes CSAT, sentiment, topic and advisor-trend data across a daily, monthly and executive view. Calls handled climb 300→500/day, bookings 180→300/day, and 120–220 human calls are saved a day — multilingual and brand-safe, dropping into any market unchanged.